Terms & Conditions
Welcome to Pandora Pharmaceuticals Pvt. Ltd.
By accessing or using our website and placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Business Nature
Pandora Pharmaceuticals Pvt. Ltd. is engaged in the wholesale supply and distribution of pharmaceutical products. All products listed on this website are intended for sale in accordance with applicable laws and regulations.
2. Eligibility to Use
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By using this website, you confirm that you are legally eligible to enter into a binding agreement.
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Orders may be accepted only from licensed pharmacies, distributors, hospitals, or authorized buyers, wherever applicable.
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We reserve the right to verify customer details before processing any order.
3. Product Information
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Product images, descriptions, and prices are provided for reference purposes only.
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Actual product packaging, appearance, or batch details may vary.
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Availability of products is subject to stock and regulatory approval.
4. Orders & Acceptance
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Placing an order does not guarantee acceptance.
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We reserve the right to accept or reject any order at our sole discretion.
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Orders may be cancelled if required information is incomplete or incorrect.
5. Pricing & Payment
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All prices are listed in Indian Rupees (INR).
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Prices are subject to change without prior notice.
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Payments must be made through authorized payment gateways available on the website.
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We do not store or process card or banking details directly.
6. Shipping & Delivery
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Delivery timelines are indicative and may vary based on location, availability, or external factors.
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We are not responsible for delays caused by courier partners, natural events, or regulatory checks.
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Risk of damage or loss passes to the customer upon successful delivery.
7. Returns & Refunds
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Returns and refunds are governed strictly by our Return & Refund Policy, available on the website.
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Due to the sensitive nature of medicines, returns are limited and conditional.
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Refunds are processed only after verification and approval.
8. Mandatory Unboxing Video
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Customers are required to record an unboxing video at the time of delivery.
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Claims for damaged, missing, or incorrect products will not be accepted without valid video proof.
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Requests must be raised within the specified time mentioned in the Return & Refund Policy.
9. Product Usage & Safety
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Products sold are to be used strictly as per medical advice and statutory guidelines.
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We are not responsible for misuse, improper storage, or unauthorized resale of products.
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Customers are responsible for ensuring compliance with local laws related to pharmaceutical purchases.
10. Intellectual Property
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All content on this website, including text, logos, graphics, and images, is the property of Pandora Pharmaceuticals Pvt. Ltd.
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Unauthorized use, copying, or reproduction is strictly prohibited.
11. Limitation of Liability
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We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
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Our liability, if any, shall be limited to the value of the product purchased.
12. Suspension or Termination
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We reserve the right to suspend or terminate access to our website or services without prior notice if these terms are violated.
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Any suspected fraudulent or unlawful activity may lead to immediate action.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
14. Changes to Terms
We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the website after changes implies acceptance of the updated terms.
15. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us through the details provided on our website